A stained ceiling is the end of a trail that started somewhere higher. It can lead to a roof, to a pipe inside the ceiling cavity or, in a building with several homes, to a neighbor's bathroom or kitchen.
Shared buildings change the first call
About 2,213 La Verne homes sit in multi-unit buildings, and 674 of those are in buildings of 50 or more units. In those buildings the source is often another unit, so the property manager belongs in the first call, along with the claim number and dated photos.
Renters, who live in 3,542 La Verne homes, should report the leak to the landlord in writing and keep a copy.
What the crew does about the ceiling
A bulging ceiling is punctured at a controlled spot so water drains into a container instead of across the room. Drywall that stays wet is cut out and insulation is removed. The joist bays are then dried with air movement and dehumidification.
Light fixtures and fans in a wet ceiling can hold water, so power to the room is switched off until each one has been checked.
Checking the floor above
If the water came from a bathroom or kitchen overhead, the subfloor and flooring above need readings too. In a stacked building that usually means arranging access with the neighbor, and a plumber repairs the source before the ceiling is closed. When rain is the source, see roof leak water damage; when a shower is, see shower leak water damage.
